Payment Options
We accept payment via Credit / Debit Card / Apple Pay / Google Pay / Klarna (via Stripe Payment Processor)
Our checkout system is fully encrypted behind a secure server. Every page on our website is protected by secure SSL certificate.
We are not supplied with any of your credit/debit card details – this is all done under encryption by Stripe.
The only information we receive is your name and address (to send your order to), what you have ordered and that payment has been made. We also collect your email address, so that we can keep you updated as to order status and alert you when order has been completed, dispatched and advise any tracking numbers.
We are not provided with any payment details of yours such as card details, etc – these are all processed by Stripe on our behalf. We are merely advised of payment amount, your name and the order number that payment is for.
Postage Options
We offer FREE Second Class Postage within the UK on all orders (3-5 working days). There is also an option to upgrade to Royal Mail Tracked 48 at checkout for a small additional cost for quicker delivery
We have experienced the disappointment of receiving an order where the seller hasn’t used suitable packaging to protect a precious item. We won’t be that seller, as we want you to receive our prints in the brand new condition we dispatch them in.
We send all our prints within protective cellophane wallets, with board backed packaging to protect them from damage whilst in transit.
Postal Insurance
We obtain Certificate of Postage for all orders dispatched, so you will be protected against loss of order – up to the compensation level assigned by Royal Mail (£20 as standard).
If your order is to a value greater than £20, you are highly recommended to use the Tracked 48 upgrade options.
In such cases where order is to a greater value than £20 and you decline the higher compensation level service, then in the unlikely event of an order going missing, we can only compensate up to the level provided by the Certificate of Postage. In the highly unlikely event that (given protective packaging used) goods are damaged during transit, then you will need to make a claim with your local delivery office.
In the unlikely event of any issue with item, please drop us a line and we’ll do what we can to sort it out.
Shipping Outside UK
We are more than happy to ship our prints around the world, but we only use an International Tracked and Signed option for anything outside UK (for purposes of posting, Northern Ireland, Jersey, Guernsey and Isle of Man are included in the UK).
International Tracked and Signed is more expensive than standard international shipping, but is quicker. We will not send any items by standard international shipping due to items going astray in transit previously.
The International Tracked and Signed shipping cost is the same whether you buy 1 print or 101 prints, so you may want to consider adding a few extra prints to the order to spread the shipping costs.
The cost of International Tracked and Signed is dependant on final destination, but you will get the exact cost quoted for your address once you have entered it at checkout and before committing to buying.
The cost of this service includes a level of insurance upto £250. The cost covers shipping, delivery, tracking & insurance – it does not cover any custom fees / import tariffs that may be due locally – you would need check local regulations to see whether any custom fees would be liable for mail/goods from the UK. Completing order is your confirmation that you have checked local regulations and are happy with your findings and accept liability to pay any local customs/import fees that may be due.
*** Shipping to Republic of Ireland/EU Countries currently suspended ***
Due to the new, considerable bureaucratic red tape (including having a registered agent inside the EU) and costs that the EU have created with their new GPSR regulations, we are sorry but from Jan 2025, we have had to make the difficult decision to cease shipping to customers in EU countries, until they relax some of the stringent and frankly, unnecessary conditions/costs it puts onto small independent traders like ourselves.
We are still shipping orders to all new and returning loyal customers from the USA, Canada, Australia, New Zealand, the Rest of the World and all other European countries outside the EU.
Apologies to customers in the EU, but this is outside our control – feel free to take up with your MEP.
