PRIVACY POLICY

Last updated: 25 September 2026

Retro Football Prints takes your privacy seriously. This Privacy Policy explains what personal information we collect, why we collect it, how we use it, who we may share it with and the rights you have in relation to your personal information.

This Privacy Policy applies to personal information collected through the Retro Football Prints website, when you place an order with us, contact us, create or use an account, or otherwise interact with us.

For the purposes of data protection law, Retro Football Prints is the data controller responsible for the personal information we collect and use.

1. Information We Collect

The information we collect depends on how you interact with our website.

When you browse our website

You can browse most areas of our website without providing us with information that directly identifies you.

However, like most websites, our website and hosting systems may automatically collect certain technical information, which may include:

  • IP address
  • Date and time of access
  • Pages visited
  • Referring website or page
  • Browser type and version
  • Operating system
  • Device information
  • General information about how the website is used

Some of this information may constitute personal data under applicable data protection legislation.

We use this information for purposes such as website security, administration, troubleshooting, performance monitoring and improving our website.

2. Information You Provide to Us

When you place an order

When you place an order with Retro Football Prints, we collect the information necessary to process and fulfil your order. This may include:

  • Your name
  • Billing address
  • Delivery address
  • Email address
  • Telephone number, where provided
  • Details of the products ordered
  • Order number and order history
  • Payment status and transaction information

We use this information to process your order, arrange delivery, provide order updates, deal with queries and returns, maintain appropriate business records and comply with our legal obligations.

Your Retro Football Prints account

If you create an account with us, we may store information associated with your account, including your name, email address, addresses, order history and account login details.

Your password is stored securely and should not be shared with anyone else.

When you contact us

If you contact us by email, contact form or another method, we may collect the information you provide, such as your name, email address and the contents of your enquiry.

We use this information solely for the purpose of responding to your enquiry and dealing with any subsequent matter arising from it, unless there is another lawful reason for us to retain or use the information.

3. Personalised Products

If you order one of our personalised products, you may provide additional personal information or content required to produce the item.

This may include names, dates, wording, photographs or other information supplied by you.

We use this information solely for the purpose of producing and fulfilling your personalised order, providing customer service in relation to it and retaining appropriate records where necessary.

You should only provide photographs, names or other personal information where you have the appropriate right or permission to provide that information to us for the purpose of fulfilling your order.

4. How We Use Your Information

Depending on how you interact with us, we may use your personal information to:

  • Process and fulfil orders
  • Take and confirm payments
  • Arrange delivery
  • Provide order and delivery updates
  • Manage customer accounts
  • Deal with enquiries and customer support
  • Process returns, refunds and replacements
  • Produce personalised products
  • Prevent and detect fraud and other misuse
  • Maintain the security of our website and systems
  • Maintain appropriate business and financial records
  • Comply with legal and regulatory obligations
  • Improve our website, products and services
  • Establish, exercise or defend our legal rights where necessary

We do not sell your personal information to third parties.

5. Our Lawful Basis for Using Personal Information

Data protection law requires us to have a lawful basis for processing personal information.

Depending on the circumstances, we may rely on one or more of the following lawful bases:

Contract

We process information where it is necessary to fulfil an order or provide services that you have requested.

For example, we need your name and delivery address to send you the products you have purchased.

Legal obligation

We may process and retain information where this is necessary to comply with a legal or regulatory obligation, such as accounting, tax or other record-keeping requirements.

Legitimate interests

We may process information where it is reasonably necessary for our legitimate business interests, provided those interests are not overridden by your rights and interests.

Examples may include website security, fraud prevention, maintaining business records, responding to enquiries and improving our services.

Consent

Where consent is required by law, we will ask for your consent before carrying out the relevant processing.

You can withdraw consent at any time where we rely on consent as the lawful basis for processing.

6. Payment Information

Payments made through our website are processed by the payment providers offered at checkout, which may include Stripe and Klarna.

Payment providers process payment information securely in accordance with their own privacy policies and applicable payment-security requirements.

We do not need to store your full card number or security code in order to fulfil your order.

We may receive information from payment providers necessary to confirm that a payment has been successfully authorised, together with transaction information such as the amount paid, payment status, transaction reference and information necessary to associate the payment with your order.

For further information about how these providers process personal information, please refer to their respective privacy policies.

7. Who We Share Your Information With

We do not sell your personal information.

We may, however, share or provide access to personal information with trusted third parties where necessary to operate our business and fulfil your order.

These may include:

Payment providers

Payment information is processed through the payment provider selected at checkout.

Delivery and postal providers

We provide delivery information such as your name and delivery address to the postal or courier service responsible for delivering your order.

Website and hosting providers

Our website, hosting and technical service providers may process information on our behalf in order to operate, secure and maintain the website.

Website and ecommerce services

Our ecommerce platform, plugins and associated service providers may process information necessary to operate the online shop, process orders, maintain customer accounts and provide website functionality.

Professional advisers

Where necessary, information may be shared with professional advisers such as accountants, legal advisers or insurers.

Government authorities and law enforcement

We may disclose information where required to do so by law, regulation, court order or other lawful request.

We require relevant service providers to handle personal information appropriately and in accordance with applicable data protection requirements.

8. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing customer support, maintaining appropriate business records and complying with legal obligations.

Different types of information may therefore be retained for different periods.

For example, information relating to purchases may need to be retained for longer than information relating to a general website enquiry because of accounting, tax and legal record-keeping requirements.

When personal information is no longer required, we will take reasonable steps to securely delete or anonymise it.

9. Cookies & Similar Technologies

Like most websites, our website uses cookies and similar technologies.

Cookies are small text files placed on your device which can be used to enable website functionality, remember preferences, maintain shopping baskets, improve security and, where permitted, understand how visitors use our website.

Essential cookies

Some cookies are strictly necessary for the website to operate and provide services you have requested. These may include cookies required for functions such as shopping baskets, checkout, account login and website security.

These cookies may be used without consent where they are strictly necessary for the service you have requested.

Optional cookies

Where we use cookies or similar technologies that are not strictly necessary, such as certain analytics, advertising or tracking technologies, we will obtain consent where required by law.

You can manage your cookie preferences through our cookie consent mechanism where provided.

You can also control or delete cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website.

For more information about the cookies used on our website and how to manage your preferences, please refer to our cookie settings.

10. Website Analytics

We may use analytics and similar technologies to understand how visitors use our website, such as which pages are visited and how visitors navigate the site.

Where analytics technologies require consent under applicable law, they will only be used following the appropriate consent.

Analytics information is used to help us understand website performance and improve the experience we provide.

11. Marketing Communications

We do not routinely send promotional or sales emails simply because you have placed an order with us.

We may, however, contact you with information directly relating to an order or enquiry, such as order confirmations, delivery updates, tracking information, payment information or matters relating to customer service.

Where we wish to send you marketing communications for which consent is required, we will obtain the appropriate consent.

You can withdraw marketing consent at any time.

12. Security

We take reasonable and appropriate technical and organisational measures to protect personal information against unauthorised access, accidental loss, misuse, alteration or disclosure.

Our website uses SSL/TLS encryption to help protect information transmitted between your device and our website.

Payment information is processed through appropriate payment providers rather than being handled directly by Retro Football Prints wherever possible.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

13. International Transfers

Some of the service providers we use may process personal information outside the United Kingdom.

Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable data protection law and that appropriate safeguards are in place where required.

14. Your Privacy Rights

Depending on the circumstances and subject to applicable legal conditions, you may have rights including:

  • The right to be informed about how we use your personal information
  • The right to request access to personal information we hold about you
  • The right to request correction of inaccurate or incomplete information
  • The right to request deletion of your personal information in certain circumstances
  • The right to request restriction of processing in certain circumstances
  • The right to object to certain processing, including processing based on legitimate interests
  • The right to data portability in certain circumstances
  • The right to withdraw consent where we rely on consent as our lawful basis

These rights are not absolute and may be subject to legal exceptions or conditions.

If you wish to exercise any of your rights, please contact us using the contact details provided on our website.

We may need to request additional information from you to confirm your identity before releasing or changing personal information.

We will respond to valid requests within the time period required by applicable data protection law.

15. Your Right to Complain

If you have concerns about how we use your personal information, we encourage you to contact us first so that we can try to resolve the matter.

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s independent supervisory authority for data protection.

Further information about the ICO and how to make a complaint can be found on the ICO website.

16. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content or security of third-party websites.

If you follow a link to another website, we recommend that you review that website’s own privacy policy before providing any personal information.

17. Children’s Privacy

Our website is not specifically directed towards children.

We do not knowingly seek to collect personal information from children where it is not necessary for the provision of our services.

If you believe that a child has provided us with personal information in circumstances where this was not appropriate, please contact us so that we can investigate and take appropriate action.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, legal requirements or the way we process personal information.

The latest version will always be published on this page, together with the date it was last updated.

We recommend checking this page periodically for any changes.

19. Contact Us

If you have any questions about this Privacy Policy, how we handle your personal information or wish to exercise one of your privacy rights, please contact us using the contact details provided on our website.

This Privacy Policy was last updated on 25 September 2026.